All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If there are any delays in processing your order you will be notified via email.

Domestic Shipping Rates and Estimates

Shipping option - Estimated delivery time - Price

• Royal Mail Tracked 24 - 1 to 2 Business Days - £5.49
• Royal Mail Tracked 48 - 2 to 5 Business Days - £4.99

Local delivery

Orders from within Perth will be hand delivered free of charge.

EU Shipping

 Shipping option - Estimated delivery time - Price

• Royal Mail International Standard - 3-5 Business Days - £14.99

International Shipping

Shipping option - Estimated delivery time - Price

• Royal Mail International Standard - 5-7 Business Days - £26.90

 Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PATRIAM is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at david@patriam.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. See full returns information here.

If you have any further questions, please don't hesitate to contact us at david@patriam.uk.